Holiday Inn Express & Suites Colorado Springs-First & Main by IHG

Location was little ways away from the highway, but they have all kinds of restaurants around it! The service at the front desk was exceptional. We were checked in by Essence and we had little issue with the room that was assigned to us in regards to our kids, Essence was so kind and got us switched to another room even when they were fully booked. She did everything in her power to make our stay very enjoyable. Pool was pretty big too and fun (until kids got loud)! Thank you Essence and Holiday Inn for yet another enjoyable stay!

This was an overall great experience. Location is absolutely amazing with a huge variety of restaurants and shops within walking distance. Staff was great (shout out to Ryan at the front desk) and our rooms were cleaned every day without us having to make a request. Breakfast selection was great and tasty. Highly recommend this location!

This is our first extended stay in Colorado springs. This holiday and express is very nice, exceptionally clean and the staff is fantastic! They have been quick and attentive with all of our needs and requests. Location is right in the heart of the area. We were looking to stay. Easy access to Major routes and shopping along with numerous places for food.

This place was extremely nice to stay in and the price was extremely affordable. They offered a free breakfast with a very limited amount of options. Example: egg white omelet or veggie omelet with cheese, turkey sausage, bacon(turkey or reg), biscuits and gravy, and maybe pancakes(never say how to make them or the batter for it). The hot breakfast was usually the same options every morning with a slight change on one item. Then you had the cold items. Food was okay for it being at no charge. I did have some issue with the chef kind of being off putting meaning he never engaged and made it somewhat uncomfortable when he was around. Breakfast was supposed to start at 6:30-10:00 AM but it seemed to be a little late in the morning and closed before 10:00. Room was nice size with a king size bed and a large screen TV with cable. In room electric thermostat also Ethernet plugin for your laptop. Really nice shower with high shower head and long running hot water, the bathtub I would not recommend at least the room I was in 107. The bath tub would not fill up because the plug that was a metal installed plug for some reason could not hold a seal therefore causing the water to drain before filling up. The shower did come with large installed shampoo, conditioner, and body soap from Dove also the sink had the same except it had lotion instead of conditioner. Nice size Minnie fridge, Kruger coffee maker, and microwave. Not much of a view. The indoor pool was not what I had expected but still nice to swim laps and it was heated(not real warm but okay warm). The staff now that was another story I was there 6 days and out of all the staff from front desk to chefs and some housekeeping there were only two women at checking in that were even approachable. The rest seemed as if I was either in the way or not worth even cracking a smile let alone making you feel welcome. I was quoted a price but then each night there after it was a different price and I was unaware of all the extra fees for instance I think it was called enhancement fees and room fees, I was confused because if you are going to tell me the room is going to be a certain amount then why was a charged a completely different final amount. I thought for 6 nights and an extended stay discount that was mentioned I was looking at around $650. Not over $850. for the final total. This place is okay if you are like me and needed somewhere quick and cheap for work. But make certain to get in writing the exact cost of the total charges per night and if a discount is offered make sure to get the name of the employer offering it and the amount. This being off season there was literally nobody there so to be made to feel uncomfortable by certain staff and not applying the discounts or the difference in room cost especially when I asked about military discounts. But if you get all of that worked out it’s not a bad place to stay location was great it had a lot around it to go and do and see.

I spent 6 weeks here, Monday-Friday for work. My rooms were always clean, breakfast was full of options, coffee was always hot and ready and the staff were professional, kind and very quick to respond to the two or three problems I had. One of the best hotel experiences I have had, everything was great!

Overall, the stay was quite comfortable. There was a slight delay at check-in due to an issue with another group’s booking, but the lady at the front desk was incredibly professional and composed while resolving it. The only recommendation I have is to improve the room’s soundproofing — you can hear doors closing in the hallway during the night, which can be disruptive to light sleepers.

The hotel smells super clean as well as the room! Bed were comfortable my mom got a good night sleep! She loved the location of the hotel and said it was a very hotel! Front desk very friendly

Heather at the desk was very polite. The hotel is clean, the breakfast was plentiful. There was only 1 "downside" while waiting for the elevator (there's only 1) we were going you checkout (cart with multiple suitcases) when a hotel employee pushing a large orange cart just walked up and took the elevator... what happened to customer service?.. however, I'd still recommend staying here.